Right of Withdrawal
You have the right to withdraw from this contract within [wbte_ewb_withdrawal_period] days without giving any reason.
The withdrawal period will expire after the aforementioned number of days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform [wbte_ewb_store_name] ([wbte_ewb_store_email]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the withdrawal form available on our website, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the Right of Withdrawal
In accordance with Article 16 of Directive 2011/83/EU (as amended by Directive 2023/2673), the right of withdrawal does not apply to the following:
- The supply of goods made to the consumer’s specifications or clearly personalised.
- The supply of goods which are liable to deteriorate or expire rapidly.
- The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
- The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
- The supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and acknowledgement that they thereby lose their right of withdrawal.
- The supply of services if the service has been fully performed and performance has begun with the consumer’s prior express consent and with the acknowledgement that the consumer will lose the right of withdrawal once the contract has been fully performed by the trader.
Excluded Product Types
The following product types are excluded from the right of withdrawal in our store:
[wbte_ewb_excluded_product_types]
Excluded Product Categories
Products in the following categories are excluded from the right of withdrawal:
[wbte_ewb_excluded_categories]
Excluded Products
The following specific products are excluded from the right of withdrawal:
[wbte_ewb_excluded_products]
Legal Basis
These withdrawal terms are based on Directive 2011/83/EU of the European Parliament and of the Council on consumer rights, as amended by Directive (EU) 2023/2673. For more information, please consult the official text of the directive.
Last updated: August 18, 2026
